We are kindly informing you that we have resolved technical issues regarding balance status in the Investor’s cabinet. In the next 3 days the Finance and IT will restore balance information that was effective on March 31st, 2020.
The investors who tried to withdraw financial means from their Grupeer’s account after 31st of March might have experienced the issue. It was caused by the error with a link from Grupeer platform systems to financial tools and bank accounts, which are frozen.
In the next few days we will restore information of the balance status that was effective till 31st of March, 2020. However, for the projects that have been completed after 31st of March full calculations and procedure of withdrawals will be available in June along with the action plan for the investors.
At the same time we continue to carry out portfolio performance audit, as well as strengthening risk & AML policies.
Should you have any questions regarding your balance or withdrawals, we are kindly asking you to check out the hot FAQ, if you cannot find an answer there please contact us via e-mail [email protected]. However, please note that as we have reduced our employee numbers, our response could be slower.